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Te Pūkenga Ākonga Concerns and Complaints Policy

This national policy applies to:

a) concerns and complaints from ākonga that may include:

i. Their course or programme

ii. An enrolment or admission decision

iii. The actions and behaviour of other ākonga or kaimahi

iv. Administrative systems, services, or decisions

v. Te Pūkenga compliance with the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 (the Code)

vi. Access to regulations, policy, or procedures that affect ākonga