If you have a problem, follow the steps below:
1. Talk to the person first, can it be resolved easily?
2. If you would like to speak in confidence to someone, please see the Learner Services team or contact SANITI.
3. If the issue is still not resolved, you can pick up a complaint form from the Learner Services team with instructions on how to file a complaint.
4. A member of staff will then be in contact with you to arrange a meeting.
If you are not satisfied with the outcome of the complaints procedure, you may then take your complaint to iStudent Complaints.